Frequently Asked Questions
HOW CAN I FIND A WINE RACK THAT FITS MY SPACE?
Whether you want a wine rack to fit into a cupboard, under the stairs or a complete cellar we can be of assistance. You will find the measurements of all the wine racks on the Dimensions Chart on our website.
DO I NEED TO ATTACH MY WINE RACKS TO THE WALL?
Your wine rack will only require wall fixing to the wall if the height exceeds 10 modules high unless the width is less than the height e.g. If you had a rack 2 modules wide, it is suggested that you build the rack only 2 modules high.
For racks over 10 modules high, wall brackets are required to attach the racks to a vertical surface for added security. The wall bracket should be attached at minimum every 1 metre of height and every 1 metre of width of the rack and should be positioned where there is a suitable availability to secure them. Wall brackets are sold separately from Stakrax sets and do not include hardware. Hardware will vary based on type of wall and surface.
DO YOUR WINE RACKS COME ASSEMBLED OR IN A FLAT PACK?
Stakrax come in flat packs including instructions for you to put the wine rack together yourself.
WINE RACK ASSEMBLY
CAN I ASSEMBLE ONE OF YOUR WINE RACKS TO A DIFFERENT SHAPE?
The Stakrax wine rack system can be built in any size or shape. They are like Lego where they are built one bottle at a time and can be easily built or dismantle and rebuild into a different size or shape.
CAN I ASSEMBLE THE WINE RACK MYSELF?
Yes, Stakrax are very quick and easy to assemble and come complete with a full set of assembly instructions.
DO YOU OFFER AN INSTALLATION SERVICE OFFSITE?
No, our wine racks are amazingly simple to install and require no tools. Should you require assistance onsite then we would recommend engaging a local handy man or builder to assist.
HOW CAN I PAY FOR MY ORDER?
You can pay for your order using Visa or Mastercard. You will be asked for your credit card details during the checkout stage.
IS IT SAFE TO USE MY CREDIT OR DEBIT CARD?
Stakrax appreciates that your security and privacy concerns are important.
Our site is encrypted with SSL security.
There are several indicators of a secure web page. The first is the https:// prefix on the URL. If this is present it indicates that the connection is secure and encrypted. The URL is visible in the address bar at the top of your browser.
The second indicator of a secure page depends on your browser. Most modern browsers (including Internet Explorer, Mozilla, Firefox and Chrome) display a small padlock or key in the address bar or in the lower corner of your screen.
When this is closed or highlighted, the page is secure.
Once an order is sent to us your credit card number is stored in an encrypted format in a password protected area until processed and deleted.
WHEN DO I GET CHARGED FOR MY PURCHASE?
You will not be charged until your order has been processed by our warehouse and your order is ready to be shipped.
HOW MUCH WILL I BE CHARGED FOR SHIPPING?
Standard shipping will be calculated and visible during the checkout process. Please see shipping and payment by clicking here
WHEN WILL MY ORDER SHIP?
Our policy is to despatch all orders within one working day (in some cases same day) of receiving the order. Estimated delivery times within Australia are approximately 3 to 7 working days for standard rate of delivery.
HOW DO I CONTACT YOU?
You will find our contact details at the link on the bottom of each page. Alternatively, you can click here (link to contacts page) to contact us.
DO YOU HAVE AN EMAIL ADDRESS?
Yes we do! Our email address is firstname.lastname@example.org